Commissioning Terms and Conditions

1. Applicability

Commissioning services are available exclusively for the following Ratio products: io6, io6 Pro, io6 Pro Lux, io7, and io8.

2. Pricing Structure

Commissioning services are chargeable unless otherwise stated on the official sales quotation. Rates are as follows:

On-Site Commissioning

• Full Day – £600 + VAT
  • Required for sites located more than 1.5 hours from the Ratio factory.
  • Suitable for the commissioning of more than 10 charging sockets.
• Half Day – £300 + VAT
  • Available for sites within a 1.5-hour radius of the Ratio factory.
  • Covers commissioning of up to 10 charging sockets.
  • For more than 10 sockets, a full-day rate will apply.

Remote (Over-the-Air) Commissioning

• £15 + VAT per socket
  • Available for any location.

3. Unsuccessful Commissioning Visits

In the event that our commissioning team is unable to complete the commissioning during a scheduled on-site visit, the full applicable charge will still apply if the failure is due to any of the following:

• Charger(s) not installed.
• No electrical power to the charger(s).
• Inaccessible or restricted site access.

4. 30-Day Amendment Period

From the date of commissioning, a 30-day amendment window is available. During this period, any configuration changes required can be made remotely (over the air) at no additional cost.

After the 30-day window, changes may be subject to additional charges.

5. Cancellation & Rescheduling Policy

Customers must provide at least 48 hours’ notice to cancel or reschedule an on-site commissioning visit. Failure to do so may result in the full fee being charged

6. Site Access & Customer Responsibilities

To ensure efficient and successful commissioning, the customer is responsible for the following:

• Ensuring all hardware is fully installed and powered prior to commissioning;
• Providing unrestricted access to the site on the scheduled date;
• Informing Ratio in advance of any special site requirements, induction processes, or access procedures;
• Complying with all relevant health and safety regulations.

7. Health & Safety

Ratio reserves the right to postpone or cancel an on-site visit if the site presents unacceptable health or safety risks. In such cases, the commissioning visit may still be chargeable.